Agent Support
At RE/MAX Preferred, your success is our priority, and we’re here to ensure you have access to the tools and resources you need to thrive.
Whether you’re looking for tech assistance, marketing materials, or transaction support, our main providers are just a click away.
Below, you’ll find easy-to-follow instructions on how to connect with the right support teams for each service.
From troubleshooting to personalized guidance, we’ve made it simple for you to get the help you need, when you need it.
Product Support
SkySlope Support
For direct assistance, agents can contact the support team here:
Chat: support.skyslope.com
Email: support@skyslope.com
Phone: 1-800-507-4117
The support team is committed to prompt responses, aiming for a 20-minute email reply time, a 10-second chat response, and answering phone calls by the second ring.
RE/MAX Customer Support
Text/call:
888.398.7171
Submit a Ticket: https://remax.my.site.com/s/new-ticket
Monday – Friday: 7:00 AM – 6:00 PM MT
Saturday: 8:00 AM - 5:00 PM MT
Paragon/MLS Support
The
Paragon Help Site offers comprehensive support for agents, including direct assistance:
Phone: 1-877-657-4357
Email: paragonsupport@bkfs.com
Operating hours are from 6 a.m. to 8 p.m. CT on weekdays and adjusted hours on weekends.
ShowingTime Support
Phone: 888-367-4009
Email: support@showingtime.com
The support team is available from:
Monday–Friday, 7am–8pm CT
Saturday–Sunday, 8am–5pm CT
Supra Support
Call MLS Office: 608.240.2800 then press 3 (Mon-Fri 9:00am – 5:00pm)
Email (if it is less urgent): keys@wisre.com
Call Supra Technical Support: 877.699.6787 (7:00am – 9:00pm, 7 days a week) Enter Key Serial Number (displays at top of eKEY app), then #
Additional Resources: https://scwmls.com/supra/
WRA Legal Hotline
The WRA Legal Hotline responds to questions Monday through Friday, 8:30 a.m. to 4:30 p.m.
You can submit a question on the
WRA Website or you may also reach the Legal Hotline by phone at
800-799-4468.