Agent Support

At RE/MAX Preferred, your success is our priority, and we’re here to ensure you have access to the tools and resources you need to thrive.

Whether you’re looking for tech assistance, marketing materials, or transaction support, our main providers are just a click away.

Below, you’ll find easy-to-follow instructions on how to connect with the right support teams for each service.

From troubleshooting to personalized guidance, we’ve made it simple for you to get the help you need, when you need it.

Product Support

SkySlope Support

For direct assistance, agents can contact the support team here:

Chat: support.skyslope.com

Email:  support@skyslope.com

Phone: 1-800-507-4117

The support team is committed to prompt responses, aiming for a 20-minute email reply time, a 10-second chat response, and answering phone calls by the second ring.

RE/MAX Customer Support

Text/call: 888.398.7171 

Submit a Ticket: https://remax.my.site.com/s/new-ticket

Monday – Friday: 7:00 AM – 6:00 PM MT

Saturday: 8:00 AM - 5:00 PM MT

Paragon/MLS Support

The Paragon Help Site offers comprehensive support for agents, including direct assistance:

Phone: 1-877-657-4357

Email: paragonsupport@bkfs.com

Operating hours are from 6 a.m. to 8 p.m. CT on weekdays and adjusted hours on weekends.

ShowingTime Support

Phone: 888-367-4009

Email: support@showingtime.com

The support team is available from:

Monday–Friday, 7am–8pm CT

Saturday–Sunday, 8am–5pm CT

Supra Support

Call MLS Office: 608.240.2800 then press 3 (Mon-Fri 9:00am – 5:00pm)

Email (if it is less urgent): keys@wisre.com

Call Supra Technical Support: 877.699.6787 (7:00am – 9:00pm, 7 days a week) Enter Key Serial Number (displays at top of eKEY app), then #

Additional Resources: https://scwmls.com/supra/

WRA Legal Hotline

The WRA Legal Hotline responds to questions Monday through Friday, 8:30 a.m. to 4:30 p.m.

You can submit a question on the WRA Website or you may also reach the Legal Hotline by phone at 800-799-4468.